SUPPORT
Support
Answers first, email second. Both work.
Tarotdoxa is in final preparation for App Store release, targeted for Summer 2026. There's nothing to download yet. This page grows up alongside the app.
Common questions
Who's actually reading my cards? +
Tarotdoxa reads in the method of Holly Cole, a tarot reader and teacher with twenty years at the table. The app didn't learn tarot off the internet. It learned from her: her classes, her worksheets, test readings and feedback with friends, and Holly sitting down to have her own cards read by Tarotdoxa so she could feel what it's like to be on the receiving end. All 78 cards, all the reversals, and the way they lean on each other, through her lens. This isn't a generic AI playing tarot. It's Holly's method, her nuance, and the muscle memory of thousands of readings, delivered by an AI trained on her and reviewed by her as the app grows.
How are the cards drawn? +
On your device, from a full 78-card deck, reversals and all. When you're holding the deck and you pick the moment the shuffle stops, that's your energy going into the cards, same as it would across a table. The draw happens before a single word of interpretation gets written, and nothing about it is nudged, weighted, or steered. What you pull is what you pull.
What does a reversed card mean? +
Not doom. I want to take that off your plate right now, because everybody flinches at reversals. In Holly's lens a reversal is the same energy turned inward, or blocked, or asking to be worked with a little differently. Think of a cup of water tipped over. Same water, just not pouring the way it wants to. The reading tells you which flavor you're looking at and, when it lands in your future, what to do about it.
Can the cards tell my future? +
Tarot is a mirror, not a crystal ball. I don't predict, I illuminate. Readings show you what's already in motion so you can do something about it, and they're meant for insight and, honestly, a little entertainment. The big stuff, your health, your legal life, your money, that belongs to you and the licensed professionals who actually know your situation. I'll read the energy around it. I won't make the call for you.
So what's the point of a reading, then? +
Clarity. Most of the time you already know the thing. You just haven't said it out loud yet, or you can't see the shape of it because you're standing inside it. A good reading names the pattern, makes it feel workable instead of enormous, and hands you back the steering wheel. You leave feeling more capable than when you sat down. That's the whole job.
What about human tarot readers? Are you replacing them? +
The opposite, actually. Here's a thing most people don't know: it is genuinely hard to read for yourself. You've got too much skin in the game, too many biases, too many stories you're already telling yourself, and you can't step outside your own head to see the spread clean. Even excellent readers struggle with their own cards. Tarotdoxa gives you a reliable second set of eyes any time of day. I'm very good at spotting patterns and offering a perspective you couldn't reach from inside your own situation. If you're a reader who spends all your energy reading for everyone else, consider me the friend who finally reads for you. And not every reader has another reader on call at 2am. I'm always here.
Who is running Tarotdoxa? +
Holly and her husband Russ are the whole team. Holly brings the knowledge and the twenty years, and she's the final word on keeping every reading true to her method. She also set the brand direction, including the sgraffito theme that became the logo and app aesthetic. Russ, whose whole trade is design, carries that look forward with her and handles the code, the training material, the updates, all the tech plumbing that keeps the lights on. Small operation, real people, no faceless company behind the curtain.
Do I need an account? +
Yes, a free one. It's how your readings, your history, and your monthly reading count stay tied to you across your devices. Setup is quick, just an email code, no password to forget. And you can delete the account and everything in it anytime you want, no hoops. Paid accounts unlock deeper spreads and extra features.
Is my data private? +
Yes. Your readings are yours. No ad trackers, no selling your information, none of that. The full detail lives in our Privacy Policy, linked in Settings, and it's written to be read, not to bury you.
How often should I get a reading? +
However often it actually serves you. A daily one-card is a nice little check-in, a weather report for your head. A bigger spread is better saved for when you've got a real question sitting on your chest. One thing I'll gently warn you about: don't ask the same question six different ways hoping for a different answer. The cards already told you. Asking again just means you didn't like it. Sit with the first one a while before you reshuffle.
Why did I get a card that felt off, or didn't make sense? +
Give it a minute. Sometimes a card lands and your gut goes "that's not me," and then three days later you go "oh." Tarot tends to show you the thing slightly before you're ready to admit it. If it still doesn't fit after you've sat with it, that's allowed too. Take what's useful, leave what isn't. A reading is a conversation, not a verdict.
How do I get help if something breaks? +
There's a support option in Settings to send us a ticket. Tell us what happened, what device you're on, and what you expected to see instead. It comes to Russ, an actual human, who reads it and fixes things. You won't be shouting into a void.
Can I make my daily reading load faster? +
Yes. Each day's reading is written fresh, so the very first open of the day can take a moment while it's being composed just for you. Turn on Background App Refresh for Tarotdoxa and the new reading loads quietly in the background before you ever arrive, so it's ready the instant you open the app instead of leaving you on the loading screen. To switch it on: open iOS Settings, go to General, then Background App Refresh, and flip on Tarotdoxa.
How do I give feedback or report a bug? +
Easy, and we genuinely want it. Take a screenshot anywhere in the app, and a little message pops up at the top of the screen that says "Spotted something? File it." Tap that and you can report a bug, float an idea for something you'd love to see, and attach the screenshot if it helps tell the story. It all comes straight to Russ, who reads every one.
Contact
Mail: Tarotdoxa LLC, 5441 S Macadam Ave Ste N, Portland, OR 97239. We answer within a few business days.